Terms of Service

Last updated: September 2026

What PaisaGames is

PaisaGames is a rewards-based digital advertising platform operating on a cost-per-action model: advertisers pay us a fee when a user completes their task — an app install, a survey, a video, a level in their game — and we share that fee with the user as a reward. We accept no funds from users. There is no deposit, entry fee, stake, wager or purchase anywhere on the Platform, and nothing you hold is ever placed at risk on an outcome. Money moves in one direction only: advertiser → us → you. We are not a lottery, betting, gambling or real-money gaming service.

Please read these Terms of Service (“Terms”) carefully before using PaisaGames. They govern your access to and use of our rewards platform. By using the Platform you agree to be bound by these Terms in full.

A. Definitions & Acceptance

1.In these Terms, "Platform", "PaisaGames", "we", "us" and "our" mean PaisaGames and its operators; "you", "User" and "Member" mean any person who accesses, registers on, or uses the Platform; "Rewards" means virtual credits, points or cash equivalents earned on the Platform; "Offer" means any task, survey, game, app install, advertisement or activity made available on the Platform, whether by us or a third-party network.
2.By accessing, registering on, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service and our Privacy Policy and Cookie Policy, which are incorporated herein by reference.
3.If you do not agree to any part of these Terms, you must immediately stop using the Platform and may not create or retain an account.
4.We may amend these Terms at any time. Material changes will be notified via the Platform or email at least seven (7) days before they take effect. Your continued use after the effective date constitutes acceptance of the amended Terms.
5.These Terms constitute a legally binding electronic record under the Information Technology Act, 2000 and the rules made thereunder, and do not require any physical or digital signature.

B. Eligibility & Account

6.You must be at least eighteen (18) years of age and a resident of India (or another jurisdiction we expressly permit) to register and use the Platform.
7.You represent and warrant that all information you provide at registration and thereafter is true, accurate, current and complete, and that you will keep it updated.
8.Each individual may hold one (1) account only. Creating, operating, or benefiting from multiple, duplicate, or shared accounts is strictly prohibited and may result in permanent suspension and forfeiture of balances across all such accounts.
9.You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@paisagames.com of any unauthorised use.
10.You may not register or use the Platform on behalf of any other person, nor sell, transfer, lend or assign your account to any third party.
11.You may delete your account at any time from your profile, or by writing to support@paisagames.com if you can no longer sign in. Deletion is permanent. Withdraw your balance first — an unwithdrawn balance is forfeited on deletion and cannot be restored.
12.So that deletion actually holds, we block the deleted email address from being used to register again; without that block, a single sign-in with Google, Facebook or Apple would silently recreate the account. If you later wish to return, contact support@paisagames.com and we will lift the block. What is erased and what we are legally required to keep is set out in our Privacy Policy and on our account deletion page.
13.Access to the Platform may be restricted by geography. Where geo-restrictions apply, you may not use a VPN, proxy, or any technique to misrepresent your location to circumvent them.
14.We may refuse registration, or suspend or terminate an account, at our sole discretion where we reasonably suspect a breach of these Terms or applicable law.
15.It is your responsibility to ensure that your participation on the Platform is lawful in your state or jurisdiction; certain activities may be restricted under state-specific laws, and you agree not to participate where doing so is prohibited.
16.Your account and these Terms are personal to you. The rights granted are non-exclusive, non-transferable, and revocable.

C. KYC, Identity & Compliance

17.Completion of Know Your Customer ("KYC") identity verification — your mobile number, email, and Aadhaar details — is MANDATORY before any withdrawal. Until your identity is verified and your account is approved, you may earn and accumulate Rewards but you may not withdraw them. KYC is conducted in accordance with applicable laws, including the Prevention of Money Laundering Act, 2002 and applicable RBI and regulatory guidelines.
18.Rewards you earn before completing verification remain credited to your account and become withdrawable once you complete verification and we approve your account.
19.You agree to provide, truthfully and in your own name: your full legal name and date of birth; a valid Indian mobile number; your email address; your Aadhaar details; and any further document or information we reasonably require to establish your identity, age, or residence. Your payout destination (UPI ID or other supported method) is collected separately, at the time you request a withdrawal, and does not need to match any detail submitted for identity verification beyond the registered-name check described below.
20.Your Permanent Account Number (PAN) is not required at this stage. Once your withdrawals in a financial year (1 April to 31 March) exceed ₹20,000, we require your PAN before processing any further withdrawal that financial year, so that tax can be correctly deducted and reported — see "Withdrawals, Fees & Taxes" below. Below that threshold, PAN is not required.
21.You must be at least eighteen (18) years old and resident in India, and the identity you verify must be your own. One verified identity may hold one account only. Verifying on behalf of another person, or holding multiple accounts through different identities, is a breach of these Terms.
22.The payout destination must belong to you and must match your verified identity. We do not pay to a third party's payout destination, and we may refuse or reverse a payout where the destination's registered name does not correspond to your verified name.
23.We retain the minimum necessary to conduct and evidence verification. In particular we store only the LAST FOUR DIGITS of your Aadhaar number and the LAST FOUR CHARACTERS of your PAN, never the full number, and we do not retain a copy of your Aadhaar document. What is collected and kept at each step is set out in full in our Privacy Policy.
24.Verification is carried out by our own review team only. Your Aadhaar, PAN, and identity details are never shared with any third-party identity-verification provider. Your email address is verified via one-time codes sent by Amazon SES, and your mobile number is verified via one-time codes sent by 2factor.in; these providers receive only your contact details and the verification codes, not your identity documents or Aadhaar/PAN information.
25.Submitting forged or altered documents, or another person's identity details, is a criminal offence. It will result in permanent termination of your account, forfeiture of any unwithdrawn balance obtained through that account, and reporting to the appropriate authorities.
26.We may decline a verification, and we may re-verify your identity at any time — including after a previous approval, and including where a payout, device, or pattern of activity gives us reasonable cause. We may withhold Rewards or payouts pending such verification.
27.Where a verification is declined, we will tell you why and you may correct and resubmit your details. Repeated submissions that we reasonably believe are deliberately false may result in suspension.
28.We may withhold, deduct, or report amounts as required under applicable tax and anti-money-laundering laws, and may refuse transactions that we reasonably believe are connected to fraud or unlawful activity.

D. Earning, Offers & Third-Party Networks

29.Rewards are credited only upon successful, validated completion of qualifying Offers, as confirmed by us and/or the relevant third-party Offer network.
30.Many Offers are supplied by independent third-party advertisers and offerwall networks. Their determination of whether an Offer was completed is final and binding, and we have no control over, and accept no liability for, such determinations.
31.Reward values, availability, and conditions may change or be withdrawn at any time without notice. The terms shown for a specific Offer at the time of completion govern that Offer.
32.Some Rewards are credited to a pending balance and released to your withdrawable balance only after a review/hold period, to allow for verification and chargeback protection.
33.We may reverse, cancel, or claw back any Reward that was credited in error, obtained fraudulently, charged back by the advertiser, or that violates these Terms, even after it has been credited or withdrawn.
34.Referral Rewards are earned only for genuine referrals of new, distinct, real users. Self-referrals, fake accounts, and incentivised or spam referrals are prohibited and will be reversed.
35.Promotional Rewards are discretionary and may be modified or discontinued at any time.
36.You may be required to enable cookies or tracking to receive credit for certain Offers; failure to do so may result in non-payment by the advertiser.
37.When you open an Offer we pass the relevant network a pseudonymous identifier for your account, so that the completion it reports back can be credited to the right person. We do not disclose your name, email address, mobile number, or KYC data to advertisers or Offer networks.
38.We do not guarantee any minimum earnings. Earnings depend on Offer availability, your activity, and advertiser approval.
39.Estimates, leaderboards, and testimonials displayed on the Platform are illustrative and do not guarantee any particular outcome.

E. Withdrawals, Fees & Taxes

40.Minimum withdrawal thresholds and maximum limits apply per payout method and are displayed at the time of withdrawal.
41.Rewards are valued and paid only in Indian rupees, and only to a payout method listed on the withdrawal page at the time of your request — which may include UPI transfer, e-gift cards, or mobile recharge, each redeemable only through the means the issuing brand permits. We do not pay out in cryptocurrency or any virtual currency. The methods offered may change, and a method may be added or withdrawn at any time.
42.Withdrawals are processed only to verified payout destinations belonging to you. Payouts to third-party accounts are not permitted.
43.No withdrawal is possible until you have completed KYC identity verification and we have approved your account. See "KYC, Identity & Compliance" above for what verification requires and its current availability.
44.Processing fees, where applicable, are disclosed before you confirm a withdrawal and are deducted from the withdrawal amount.
45.Withdrawal requests may be delayed or held pending fraud, risk, or compliance review. We may request additional information before releasing a payout.
46.Payout timelines are estimates only and depend on third-party payment processors, banks, and networks; we are not liable for delays caused by such third parties.
47.You are solely responsible for all taxes applicable to your earnings, including income tax. Where required by law, we may deduct tax at source (TDS) and/or report your earnings to tax authorities.
48.Rewards credited for completing Offers are consideration for a task you performed for an advertiser. They are not winnings from a lottery, game, contest or wager, and no amount of yours is staked to obtain them.
49.To enable lawful deduction and reporting, you agree to furnish a valid Permanent Account Number (PAN) once your withdrawals in a financial year (1 April to 31 March) exceed ₹20,000; below that threshold, PAN is not required. Where PAN is required but not furnished, tax may be deductible at a higher rate under section 206AA, and we may withhold payouts until PAN is supplied.
50.We will make available a statement of tax deducted (Form 16A / the relevant TDS certificate) in accordance with law. You remain responsible for declaring your income and paying any balance tax due; deduction at source does not discharge your own filing obligations.
51.Applicable indirect taxes (such as GST), where chargeable, are your responsibility unless stated otherwise.
52.We may set, vary, or remove withdrawal limits, cooldowns, and per-day caps for risk-management purposes.
53.Reward balances have no cash value except through the withdrawal mechanisms expressly provided on the Platform, and are not transferable, saleable, or redeemable for cash by any other means.
54.The ₹ balance shown in your wallet is a promotional Reward earned through completing Offers, not a deposit account. It is not a bank deposit, is not insured or guaranteed by any bank or deposit-insurance scheme, and does not accrue interest.

F. Fraud, Prohibited Conduct & Forfeiture

55.You agree not to use bots, scripts, macros, emulators, auto-clickers, or any automated or fraudulent means to interact with the Platform or complete Offers.
56.You agree not to create or use multiple/duplicate accounts, shared devices for the purpose of farming, virtual machines, or device-spoofing to obtain Rewards.
57.You agree not to use VPNs, proxies, TOR, or other tools to disguise your identity, device, or location.
58.You agree not to submit false, misleading, or auto-generated survey responses, or to complete Offers without genuine intent.
59.You agree not to exploit bugs, glitches, pricing errors, or technical loopholes; any Rewards so obtained are void and will be reversed.
60.You agree not to engage in collusion, incentivised fraud, chargeback abuse, money laundering, or any activity that defrauds advertisers, other users, or us.
61.You agree not to harass, abuse, threaten, or defraud other users or our staff, nor to upload unlawful, infringing, or harmful content.
62.We operate automated and manual fraud-prevention systems. We may, at our sole discretion, flag, suspend, limit, or terminate accounts and withhold or reverse Rewards where fraud or abuse is reasonably suspected.
63.A withdrawal that those systems have flagged for review may additionally be assessed by an AI model, which produces an advisory written opinion for the person handling the review. That opinion never approves, blocks, or releases a payout on its own — a human always decides. Our Privacy Policy sets out exactly which signals are sent and which are not.
64.Where an account is suspended or terminated for fraud or breach of these Terms, any pending and withdrawable balance may be forfeited, and the associated email, device, and payment identifiers may be permanently blocked from re-registration.
65.We may report fraudulent or unlawful activity to advertisers, payment partners, and law-enforcement authorities, and cooperate in any investigation.
66.Decisions made by our risk and fraud systems and review team are final; we are not obliged to disclose the specific detection methods used.

G. Fair Play, Odds & Advertising Standards

67.We do not employ "dark patterns" as described in the Central Consumer Protection Authority's Guidelines for Prevention and Regulation of Dark Patterns, 2023. In particular we do not use false urgency, basket sneaking, confirm shaming, forced action, subscription traps, drip pricing, disguised advertisements, or interface interference designed to mislead you.
68.Where we state odds, average earnings, or typical payouts, those statements are accurate at the time of publication and are not guarantees of individual outcomes.
69.Testimonials, leaderboards, and earnings figures shown for illustration are identified as such and are not representations that you will earn a similar amount.
70.Advertisements and sponsored Offers displayed on the Platform are identifiable as advertising. We do not present promotional content as independent editorial content or as user-generated content.
71.If you believe any statement, prize display, or interface element on the Platform is misleading, tell the Grievance Officer (see the Grievance Redressal section below, and the contact block at the foot of this page) and we will investigate and, where justified, correct it.

H. No Deposits, No Stakes, No Purchases

72.The Platform does not require, accept, or permit any deposit, entry fee, stake, wager, or purchase in order to earn Rewards. You do not risk your own money on the Platform, and no amount you hold is ever placed at stake on an outcome.
73.Rewards are earned as consideration for completing Offers — such as surveys, app trials, and advertiser tasks — funded by advertisers. Any promotional feature offered on the Platform is free to enter and requires no purchase.
74.The Platform is not a lottery, betting, or gambling service, and we do not offer any game in which a user stakes money in the expectation of winning money.
75.Gaming and gaming-adjacent activity is regulated differently across Indian states, and the law in this area continues to develop. Some states restrict or prohibit particular categories of online games and prize schemes. It is your responsibility to satisfy yourself that your use of the Platform is lawful where you live.
76.We may restrict or withdraw access to the Platform, or to particular features, in any state or territory in order to comply with local law, and may do so without prior notice.

I. Cancellations, Refunds & Corrections

77.No purchase is made on the Platform, so there is nothing for you to pay for and no purchase price to refund. This section explains instead how errors affecting your balance are corrected.
78.A withdrawal request may be cancelled by you at any time before it has been submitted for processing. Once submitted to the payment processor it cannot be recalled.
79.Where a withdrawal fails, is rejected, or is returned by the receiving payout destination, the amount is credited back to your withdrawable balance in full, ordinarily within seven (7) working days of us receiving the failure confirmation.
80.Where a Reward is not credited for a task you believe you completed correctly, raise a dispute through the Platform within thirty (30) days. We will investigate with the relevant advertiser or Offer network and credit the Reward where the completion is validated.
81.Where an amount has been credited to you in error, we will notify you before adjusting it, except where the credit resulted from fraud or a breach of these Terms.
82.Nothing in this section limits your rights under the Consumer Protection Act, 2019.

J. Mobile Applications

83.We publish Android and iOS applications that give you access to the Platform. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to install and use the app on a device you own or control, solely to use the Platform in accordance with these Terms.
84.The Android app and the website offer the same features, including Offer browsing. The iOS app is narrower by design: it covers account management, identity verification (KYC), balance tracking and withdrawal, and does not itself list or let you complete Offers. Offer browsing and completion for iOS users is available through the website in Safari, including as a Home Screen web app. This difference exists to comply with Apple's App Store guidelines and does not affect your Rewards, balance or withdrawal rights, which are identical across every platform.
85.You may not copy, modify, reverse-engineer, decompile, repackage, or redistribute the app, nor use a modified, patched, cracked, or unofficially distributed build of it. Rewards obtained through such a build are void and will be reversed.
86.Your use of the app is additionally subject to the rules of the store you installed it from (Google Play or the Apple App Store). Where those store rules conflict with these Terms in relation to the app itself, the store rules prevail to the extent of the conflict. The stores are not parties to these Terms, are not responsible for the Platform, and have no obligation to provide support for it.
87.The app requests only the device permissions it needs to run: network access, and permission to show you notifications. It does not ask for your location, contacts, photos, microphone, or files. You may turn notifications off at any time in your device settings without losing access to the Platform.
88.We may issue updates, and may require you to install one in order to keep using the app where an older version is insecure, incompatible, or no longer supported.
89.Your mobile network or device may apply data charges, and app availability depends on your device, operating-system version, and the store's own regional availability — none of which are within our control.

K. Privacy, Data & Communications

90.Your personal data is processed in accordance with our Privacy Policy and applicable law, including the Digital Personal Data Protection Act, 2023.
91.By registering, you consent to receive service and transactional communications. Marketing communications are optional and may be opted out of at any time.
92.We use cookies and similar technologies as described in our Cookie Policy; certain Offers and core functions require cookies to operate.
93.You grant us a limited licence to use non-personal, aggregated, and de-identified data to operate, secure, and improve the Platform.

L. Disclaimers, Liability & Indemnity

94.The Platform and all Offers are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, to the fullest extent permitted by law.
95.We do not warrant that the Platform will be uninterrupted, secure, error-free, or free of viruses, or that any defects will be corrected.
96.We are an intermediary connecting you with third-party Offers; we are not responsible for the content, conduct, products, or services of advertisers or Offer networks.
97.To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, or goodwill.
98.Our aggregate liability to you for any and all claims shall not exceed the total amount you have successfully withdrawn from the Platform in the ninety (90) days preceding the event giving rise to the claim, or ₹1,000, whichever is lower.
99.You agree to indemnify, defend, and hold harmless PaisaGames, its operators, officers, employees, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Platform, your breach of these Terms, or your violation of any law or third-party right.

M. Grievance Redressal, Disputes & Governing Law

100.In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer and the operator of the Platform are published on this page below these Terms.
101.Complaints may be sent to the Grievance Officer by email. We will acknowledge every complaint within twenty-four (24) hours of receipt, provide a ticket reference, and endeavour to resolve it within fifteen (15) days.
102.If you are not satisfied with the resolution, you may escalate: for consumer grievances, to the National Consumer Helpline (1915) or the consumer commission having jurisdiction under the Consumer Protection Act, 2019; and for personal-data grievances, to the Data Protection Board of India after first exhausting the process in our Privacy Policy.
103.Before initiating any formal dispute, you agree to first contact us in good faith at support@paisagames.com to seek an amicable resolution.
104.Any dispute not resolved amicably shall be referred to and finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996; the seat and venue of arbitration shall be Chennai, Tamil Nadu, India, and the language shall be English.
105.These Terms are governed by and construed in accordance with the laws of India.
106.Subject to the arbitration clause, the courts at Chennai, Tamil Nadu, India shall have exclusive jurisdiction.
107.Nothing in these Terms limits any right we have to seek injunctive or equitable relief to protect our rights.
108.You agree that any claim must be brought within one (1) year of the event giving rise to it, failing which it is permanently barred.

N. General

109.We may suspend, modify, or discontinue the Platform or any feature at any time without liability.
110.Accounts inactive for twelve (12) consecutive months may be classified as dormant; we may, after notice, deactivate dormant accounts subject to applicable law.
111.If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
112.Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
113.We may assign or transfer our rights and obligations under these Terms; you may not assign yours without our prior written consent.
114.We are not liable for any failure or delay in performance caused by events beyond our reasonable control (force majeure), including outages, strikes, acts of government, or natural events.
115.These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Platform and supersede all prior understandings.
116.For any questions about these Terms, contact us at support@paisagames.com.

Operator details & Grievance Officer

Operator: Paisa Games, 2nd Floor, D.No. 4-16-170/1, F.No. 201, 2 Stares Bulding, Guntur Amaravathi Road, Opp Annadana Satram, Amaravathi Road, Guntur, Guntur District, Andhra Pradesh 522002; GSTIN: 37BWYPK2304N1ZW
Grievance Officer: Kolla Satish Kumar; grievance@paisagames.com
Customer care: +91 79 89 808 809
Complaint handling: Acknowledged within 24 hours, resolved within 15 days. Unresolved consumer complaints may be escalated to the National Consumer Helpline on 1915; data-protection complaints to the Data Protection Board of India.

By continuing to use PaisaGames you acknowledge that you have read, understood, and agree to these Terms, the Privacy Policy and the Cookie Policy. The document referred to above is the account deletion page.